QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ghost on September 10, 2013, 17:10:48

Title: Can See Incoming Calls But Agents are Not getting them
Post by: ghost on September 10, 2013, 17:10:48

On the realtime stats page i can see calls in the queue, but the agents are not showing up and are not getting calls.

Loway QueueMetrics - 1.7.1.13
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FreePBX/Asterisk

Title: Re: Can See Incoming Calls But Agents are Not getting them
Post by: QueueMetrics on September 11, 2013, 13:35:17

Most likely they are not logged in to the queues?

Title: Re: Can See Incoming Calls But Agents are Not getting them
Post by: sujithsuresan on April 14, 2014, 14:02:27

Hi All,

I have the same problem. Agent logged in but not getting any calls

Title: Re: Can See Incoming Calls But Agents are Not getting them
Post by: QueueMetrics on April 16, 2014, 11:56:26

Do agents appear to be logged in in QM or not? and are they logged in at the Asterisk level?