QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: torontob on October 13, 2010, 18:14:19

Title: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: torontob on October 13, 2010, 18:14:19

Hi Everyon,

We change Agent extension range from 330-350 to 360-380 but since the old log is still available (we use qloader) the queues still show all the 330-380 users in them. I have deleted the Agents 330-350 but when I go to edit Queues, I still see that the number show 40 users instead of 20.

Should I get into the MySQL queuemetric table and delete the mentions to 330-350?

Thanks

Title: Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: QueueMetrics on October 14, 2010, 09:23:52

....or just keep them in a different partition, and switch manually back and forth.

Title: Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: torontob on October 15, 2010, 20:25:09

Sorry, I think I wasn't clear. Agents from 330-350 are gone for good. I don't want any mention of them. But they still show in my Queues. Instead of showing 20 members as part of Queue English, I see 40. I only use 360-380 now. When I press edit Queue, I can see that extensions from 360-380 are in RED color but still show up there.

What is the right way to remove it?

Title: Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: QueueMetrics on October 18, 2010, 10:32:52

Can you post a screenshot?

Title: Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: torontob on October 18, 2010, 18:26:35

The 331-360 shouldn't be there because those agents are deleted already. Queue configuration shows over 30 agents while we only have 360-380 (20 agents)

(http://imagebin.ca/img/SGg90Cun.jpg)

(http://imagebin.ca/img/3RM4rT6f.jpg)

Title: Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: QueueMetrics on October 19, 2010, 14:25:40

Just edit the Agents on Queue from the queue configuration and save again. The red ones should disappear.

Title: Re: We changed Agent Numbers and old ones still show in the Queue despite delete?!
Post by: torontob on October 19, 2010, 16:26:46

The agents are not listed under the Queue Configuration anymore. That is my problem. If they are not listed I can't delete them. They only show as the total number on the Queue Configuration first page and as red text on the Queue Details.