Running QueueMetrics

Topics

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[1] Login and Logout sessions missing

[2] QueueMetrics decided to stop working all of a sudden -

[3] Since Moving to Dynamic Agents - Transferred calls show 0 duration

[4] Realtime shows a little Database box beside my Queues...what is that?

[5] Is there a way for both: subqueues and URL popup

[6] What is a Timeout(voicemail) call under "Unans." tab in Queuemetrics?

[7] slow QM.

[8] The Graphs on the reports

[9] Call Monitoring - Mixed Dynamic/Static Agent environment

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