QueueMetrics > Running QueueMetrics

Agents aren't shown any longer on Real Time Reports

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QueueMetrics:
How do you do that in configuration?

WRP:
To add static members to queues, you just type in the extensions under the respective queue in FreePBX.  This ends up creating the following config under /etc/asterisk/queues.conf:

member=Local/501@from-internal/n,0
member=Local/502@from-internal/n,0
member=Local/503@from-internal/n,0
member=Local/504@from-internal/n,0
member=Local/505@from-internal/n,0
member=Local/506@from-internal/n,0
member=Local/507@from-internal/n,0
member=Local/508@from-internal/n,0
member=Local/509@from-internal/n,0
member=Local/510@from-internal/n,0


For the device/users, I edit /etc/amportal.conf and set AMPEXTENSIONS=deviceanduser .  This then removes the 'extensions' section from FreePBX and replaces it with a 'devices' section and a 'users' section.

QueueMetrics:
Ok so, from the point of view of Asterisk, devices are always present, so there is no logon-logoff. How do you do the logon you mentioned?

WRP:
The login-logoff we do is using a built in feature of freepbx I believe. 

We dial..

*11 - logs user into device.  user is prompted for their user number and password
*12 - logs user out of device.

QueueMetrics:
I would say that as you use:

Local/501@from-internal/n

this member is called IN ANY CASE whether you did the logon to the queue or not.  Or am I wrong?

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