QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: Richarddb on April 06, 2010, 08:36:33

Title: Agents can not login in version 1.6.0
Post by: Richarddb on April 06, 2010, 08:36:33

Today we updated to version 1.6.0 and now the agents can not login via the webinterface. With version 1.5.5 it all worked well. We copied the web.xml and configuration.properties file to the new version. Is this a known issue and should i change / add something?

Title: Re: Agents can not login in version 1.6.0
Post by: QueueMetrics on April 06, 2010, 14:49:00

No it's not. Is the problem only with AGENT users or with all users?

Title: Re: Agents can not login in version 1.6.0
Post by: Richarddb on April 07, 2010, 10:14:18

I edited the following line in the configuration.properties file:

Was - #callfile.dir=/var/spool/asterisk/outgoing
To - callfile.dir=tcp:admin:amp111@127.0.0.1

Now it's working again :)

Title: Re: Agents can not login in version 1.6.0
Post by: QueueMetrics on April 07, 2010, 10:47:39

Ah OK it's not that they cannot login to QM; they log in to QM but it was the Asterisk part that was not working.....  ;D