QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: mwood on July 24, 2011, 22:58:24

Title: Unanswered yet calls in unanswered detail
Post by: mwood on July 24, 2011, 22:58:24: Last Tuesday our call totals shot up inexplicatively and we started seeing abnormally high amounts of "Unanswered yet" in the "Detail of unanswered call" report in the disconnection column. These remain in the report even after the close of the day. I have not been able to duplicate it on demand yet to troubleshoot.
Title: Re: Unanswered yet calls in unanswered detail
Post by: marcos on July 25, 2011, 11:47:18: So you have it again as unanswered in the report?
Are you able to find the related records on the queue_log file?

Marco Signorini.
Title: Re: Unanswered yet calls in unanswered detail
Post by: mwood on July 27, 2011, 20:36:51: I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?
Title: Re: Unanswered yet calls in unanswered detail
Post by: mwood on August 05, 2011, 14:40:43: UPDATE:
system goes several days with good data and then back to the problem described. Is there a way to get/pay for support for this? Posting and waiting, while cost effective, is not efficient in getting things fixed
Title: Re: Unanswered yet calls in unanswered detail
Post by: QueueMetrics on August 08, 2011, 11:49:09: Quote from: mwood on July 27, 2011, 20:36:51
I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?

If you run a recent Qm, there is database inspector in the dbtest page.
Title: Re: Unanswered yet calls in unanswered detail
Post by: mwood on August 17, 2011, 02:53:33: Looks like one of the other sysadmins was starting another instance of qloadered. Educated him and haven't had the problem since.

However still looking for a better system of support for my client. I have had a request for pricing in for a couple of weeks and I can't get a response to that either........
Title: Re: Unanswered yet calls in unanswered detail
Post by: QueueMetrics on August 17, 2011, 12:27:56: Are you sure the request was replied? sometimes we don't get email at all.
Title: Re: Unanswered yet calls in unanswered detail
Post by: mwood on August 18, 2011, 17:46:44: I got an initial response from Lorenzo but it did not cover my original request, so I emailed it a second time with no reply.
Title: Re: Unanswered yet calls in unanswered detail
Post by: QueueMetrics on August 19, 2011, 10:35:41: Lorenzo tells me he has answered you on Tuesday; if you did not receive it there must be some antispam or anything.