QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gavinlew on July 11, 2008, 16:23:59

Title: Automatically logging in/out of agents using SNOM handsets
Post by: gavinlew on July 11, 2008, 16:23:59

Hi,

I have a network of SNOM 360 handsets and I am planning to make Queuemetrics live on Monday.

Currently in order to log in/log out of the Queue we have to dial the access number, then enter the agent ID, then the extension

Has any one found a way to automate this using the Speed Dial keys on the SNOM range of phones?

I can get the Speed Dial setup, but cannot insert a pause into the string, so the SNOM just tries to call the full number.

Title: Re: Automatically logging in/out of agents using SNOM handsets
Post by: QueueMetrics on July 22, 2008, 09:18:23

I think you could automate that by calling to a fixed number, and then having the dialplan there use the CALLERID{num} or the extension ID and log that on and off. I have no experience with SNOM 360s, but I think it should be straightforward.