QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: mathabathe on June 24, 2015, 13:54:22

Title: missed calls not showing on real page
Post by: mathabathe on June 24, 2015, 13:54:22

missed calls are not showing on the agent real time page.
I can find the on reports , but I need the agent to see their missed calls on the agent real time page.
any suggestions?

Title: Re: missed calls not showing on real page
Post by: mirkox on June 25, 2015, 15:18:36

Hello mathabathe,

that's because a call is not really lost by the agent but from the whole queue; until the call is not handled by an agent it is not owned by anyone.

Kind Regards
Mirko