Running QueueMetrics

Topics

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[1] Running voicemail reports

[2] multistint Realtime

[3] List of agents and queue assignments ?

[4] unanswered calls report doesn't have dnis track

[5] QA problem？

[6] Restriction on Recording Downloads

[7] Agents showing as logged in when they are not.

[8] attended transfer appear in QM to queue not to the extension was transfered

[9] IVR selection

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