QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: melinger on June 05, 2013, 16:08:25

Title: Inconsistent realtime view of agents in multiple queues
Post by: melinger on June 05, 2013, 16:08:25

Hi,
We have this scenario:
- 2 queues with the same agents logged in in each of them.
- Realtime pages in separate views for each queue

The problem is that when an agent is with a call ongoing in one queue, in the other realtime page it shows as available (in green).
Is it possible to see the agent as occupied in both views independently from which queue he is answering the call?

Thanks,
María

Title: Re: Inconsistent realtime view of agents in multiple queues
Post by: QueueMetrics on June 11, 2013, 12:50:48

No you need to be monitoring both queues at once. This is buy design. You can then filter off agents by "location" or "group"