QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ngroulx on September 19, 2016, 07:23:11

Title: Agent page not working after update!
Post by: ngroulx on September 19, 2016, 07:23:11

We just updated from QueueMetrics 15.10 to 16.09. The Agent page is now throwing an error:

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HTTP Status 404 - /queuemetrics/queuemetrics.triple-vision.net/qm/agent_page_gwt_background.jsp

type Status report

message /queuemetrics/queuemetrics.triple-vision.net/qm/agent_page_gwt_background.jsp

description The requested resource (/queuemetrics/queuemetrics.triple-vision.net/qm/agent_page_gwt_background.jsp) is not available.

Apache Tomcat/6.0.33
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I performed a locate on the file, and I do see it is on the server located under:

/usr/local/queuemetrics/webapps/queuemetrics-16.09.1-114/qm/agent_page_gwt_background.jsp

Any ideas?

Title: Re: Agent page not working after update!
Post by: mirkox on September 26, 2016, 10:29:51

Hi there,

please write to our support email sending your configuration file.

Thanks
Mirko