QueueMetrics > Running QueueMetrics

Listening to live calls: Unattended Call Moni- toring

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coolname:
I have change the agent channel from local/***@from-internal/n to sip/***,can i use the "Listening to live calls: Unattended Call Moni-toring" feature?

QueueMetrics:
Yes but you'll have to change the extensions_queumetrics.conf file accordingly.

coolname:
Yes,i have done.
change exten => 11,6,ChanSpy(Local/${QM_AGENT_CODE:6}@from-internal) to exten => 11,6,ChanSpy(SIP/${QM_AGENT_CODE:4})
but how to change it for outbound calls?

QueueMetrics:
If you use our script, the supplied entry will likely work.

coolname:
In the outbound call,the agent's name is like agent/***，so the "monitor call" doesn't show,how to change it to sip/***

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