QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: mudslide567 on August 12, 2010, 17:03:00

Title: Random Realtime Report Data missing
Post by: mudslide567 on August 12, 2010, 17:03:00

Running QM 1.6.1 using dynamic members.  All works well except for one tiny nuisance: on the realtime page looking at the Agents currently logged in section, data on the extension sometimes is present, sometimes not.  There is no obvious consistent pattern.  For example, right now I have 12 agents logged in, two show up with their extension in the report ...bust as it refreshes, now 8 show up with extensions.  Each refresh is like a lottery as to which agents will show their extensions.

This is no major issue but it does seem like a small bug somewhere.

Title: Re: Random Realtime Report Data missing
Post by: QueueMetrics on August 13, 2010, 09:37:40

This is weird - do you use ADDMEMBERs or HOTDESKING? because with ADDMEMBER i would NOT expect to have numbers displayed....

Title: Re: Random Realtime Report Data missing
Post by: mudslide567 on August 13, 2010, 22:36:29

using ADDMEMBER... so I suppose it is truly weird! 

Title: Re: Random Realtime Report Data missing
Post by: QueueMetrics on August 18, 2010, 10:12:27

Try and do this:
- look for a case where you have that data appearing
- take a screenshot of the RT page where it is readable the extension and the date-time of the log-on
- send us the queue_log file with the picture