QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: qmax on July 21, 2009, 12:35:28

Title: integrating queuemetrics with another software
Post by: qmax on July 21, 2009, 12:35:28

We'd like to integrate QM with another system we use (CATI).

Basically, we need:
- provide some data, known to QM (but not to asterisk) to that system:
- access and display some call details, known to that system
(or, maybe - stored in cdr.userfield[1-9])

Are there some ways to achieve this ?

Title: Re: integrating queuemetrics with another software
Post by: marcos on July 21, 2009, 17:13:21

Hi,
It depends on what type of data you want to export to the external software.

QueueMetrics could be used "externally" with the XML-RPC. Take a look on what's possible to do reading here http://queuemetrics.com/download/QM_XML-RPC_manual_151.pdf

Thank you and best regards,
Marco Signorini.