QueueMetrics > Improving QueueMetrics

Let Realtime display a friendly log-in extension

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QueueMetrics:
You can simply create an agent with code sip/1234 and name "Mike Boo (NYC)" and this way the name will show up.

cwstevens:
We are using hotdesking with local extensions so that we can perform some actions when we ring the agents. My extensions show up as, for example, "local/1234@theagentcontext". Do you have any advice for this situation? Thank you.

QueueMetrics:
You should turn on agent rewriting so that they will appear as agent/1234

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