QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: cuban_cigar on February 11, 2012, 01:49:11

Title: List of agents and queue assignments ?
Post by: cuban_cigar on February 11, 2012, 01:49:11

Is there any way to get a simple list of agents and which queues they are in?


Unfortunately, the "cfg agents" page does not include queues in the columns for each agent. If It did, I could cut and paste the list.

Without agents/queues being cross referenced in any screen, I'm looking at thousands of clicks. That makes me sad.


Is there any way to export a list? I've checked google but was unsuccessful.

Thanks

Title: Re: List of agents and queue assignments ?
Post by: QueueMetrics on February 15, 2012, 17:10:30

From each queue, you can see the list of agents configured for that queue and print it out.