QueueMetrics > Running QueueMetrics

Conflicting Data - Detail of Agent Pauses

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caper800:
Hello,

I've come across something strange and was wondering if anyone has had a similar experience. I'm running a Detail of Agent Pauses for a specific date say April 4th and Agent123 has no pauses listed. However if I then run the report for April 1 to 5 and look at the results Agent123 has pauses on April 4th that are not reported when I run the report for April 4th alone.

Any suggestions on what may cause this?

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