QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: gkservice on April 09, 2009, 11:11:20

Title: Agent log on
Post by: gkservice on April 09, 2009, 11:11:20

Hello I search for a pice of Documentation how to use the "log on" Button in the live_agent.jsp Page
What do I have to set in the "Current extension:" field, and how will this work

Title: Re: Agent log on
Post by: QueueMetrics on April 09, 2009, 11:54:45

You have to tell it on what pohone the agent is working, that is why there is a "Loacl extension".

See also a general introduction here. http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s07.html