QueueMetrics > Running QueueMetrics

Agent received call on pause?

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bhenry:
I have an agent that receive a call on pause.  I don't know how this is possible as she is a member of only one queue.  We are using the qm agent login page for login/out/pause etc.  The QM records show that she was paused during the time of the missed call.  I realize that this may be an Asterisk configuration but any ideas?

QueueMetrics:
This is very strange - would you care to post the relevant piece of queue_log?

bhenry:
I wish I could find some...

QueueMetrics:
try looking if it happens again.

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