QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: dwilson on September 16, 2008, 21:21:08

Title: Agent and Queue config questions on TBOX
Post by: dwilson on September 16, 2008, 21:21:08

QueueMetrics - 1.4.6
Trixbox - 2.6.1
Asterisk - 1.4.20-1

Trixbox, Queuemetrics, and MySQL DB are all on same server.
Its a brand new install.   Just having a bunch of config issues and questions


******QUESTION 1*******
I was just reading over the manuals and conf files again, trying to figure out why my "agents are undefined", and why I can't get agents to login via the Queuemetrics Agent Page.

When I think I just found a big piece of the puzzle....."there must be no password on the agent"

I assume that this references the "agents.conf" file????

Could someone help explain why this is?  Why no passwords?  How are agents to login to their Queuemetrics page with no password?



******QUESTION 2*******
On the TBOX, do I need to have the agents actually listed in the various Queues as....

A101
A102
A103

Or can the queues be left blank on TBOX, and have the agents assigned to specific queues via Queuemetrics?

Title: Re: Agent and Queue config questions on TBOX
Post by: QueueMetrics on September 18, 2008, 10:05:03

Quote from: dwilson on September 16, 2008, 21:21:08

******QUESTION 1*******
I was just reading over the manuals and conf files again, trying to figure out why my "agents are undefined", and why I can't get agents to login via the Queuemetrics Agent Page.

When I think I just found a big piece of the puzzle....."there must be no password on the agent"

I assume that this references the "agents.conf" file????

Could someone help explain why this is?  Why no passwords?  How are agents to login to their Queuemetrics page with no password?

No password IN ASTERISK, though they will log in to QM using a password. The two things are not related. QM will send a logon request to Asterisk, and that will have no password.

Title: Re: Agent and Queue config questions on TBOX
Post by: QueueMetrics on September 18, 2008, 10:08:10

Quote from: dwilson on September 16, 2008, 21:21:08

******QUESTION 2*******
On the TBOX, do I need to have the agents actually listed in the various Queues as....

A101
A102
A103

Or can the queues be left blank on TBOX, and have the agents assigned to specific queues via Queuemetrics?

If you use full agents, you should be using the given syntax. QM also suppoorts the dynamic loggin in to queues via ADDMEMBER (only on Asterisk 1.4, but you have it).

Title: Re: Agent and Queue config questions on TBOX
Post by: baselhamad on January 25, 2009, 23:57:05

Can you expand on how to use addmemeber? right now I use trixbox 2.6 with QM and it's a pain to have to add all the agents to each queue and then have to pick which queues each agent is assignd in QM. It would be nice if QM pulled the info from the Queues in free PBX.

Title: Re: Agent and Queue config questions on TBOX
Post by: QueueMetrics on January 28, 2009, 10:26:40

It can ALREADY pick information from Asterisk, by using the Setup wizard option under Edit QueueMetrics settings.

If you use dynamic members (the *+queuename to login in TB, IIRC) this will simply be used as needed, as there is no fixed agent list.