QueueMetrics > Running QueueMetrics

Discrepancies in Queuemetrics reports vs. payroll vs. database

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jonstar:
how do i find out more about raw agent sessions ? I haven't been able to find out much other than when it was added to queue metrics... where is this configured ?

Thanks,
Jon

QueueMetrics:
It one of the Preferences, as described here: http://queuemetrics.com/manuals/QM_UserManual-chunked/apd.html

jonstar:
thanks much i wasnt finding it because of the capitalization ... durrr

anyways that fixed it!! Thanks!

Also we kinda touched on this other issue about agents not being rang

can you tel me what is up with these telephones next to the agents names in the real time view ?

This seems to be what shows when the agent is not being rung (but probably should be??)

QueueMetrics:
They are failed attempts - basically an agent that was rung (at least, Asterisk thinks so) and did not answer.

jonstar:
thanks for the reply, i'll take a look into that i was seeing it in asterisk logs just didnt know that correlated with that icon which just kinda appeared after my last upgrade of QM... soo thanks again!

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