QueueMetrics forum

QueueMetrics => Scripting QueueMetrics => Topic started by: jbattle on August 31, 2011, 23:02:02

Title: [SOLVED] Getting stats for an entire queue
Post by: jbattle on August 31, 2011, 23:02:02

I'm able to fetch data for the QM.stats method, but only if I supply an agent ID.  The example code provided at this URL
http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s02.html#_example_accessing_queuemetrics_from_javascript
 (http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s02.html#_example_accessing_queuemetrics_from_javascript)
implies that we can pass a queue ID and NO agent ID and get meaningful output.  However, when I do this I get zeroes for all data points.  Am I doing something wrong?  Is the demo wrong?  How do I get statistics on a queue globally (across all agents)?

thanks!
Jake

Title: Re: [SOLVED] Getting stats for an entire queue
Post by: jbattle on August 31, 2011, 23:29:37

I got this working after poking about randomly.  It turns out I was formatting my report date ranges format (yyyy-dd-mm) instead of yyyy-mm-dd.  After making this change I was able to fetch stats for the queue as a whole.

Title: Re: [SOLVED] Getting stats for an entire queue
Post by: QueueMetrics on September 06, 2011, 10:18:17

 ;D