QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: sibertron on December 23, 2010, 16:53:11

Title: Agent not getting added to the selected queue
Post by: sibertron on December 23, 2010, 16:53:11

I have recently added 7 Agents to my queue Setup, Created their user login and then created their Agent login, but when i try and associate them with the queue they should be part of, my selection is not saved into the queue setup. :-[

What could be the possible reasons behind this? ???

Title: Re: Agent not getting added to the selected queue
Post by: sibertron on December 28, 2010, 22:57:38

Moderators - Any insights? Please help.

Title: Re: Agent not getting added to the selected queue
Post by: marcos on January 03, 2011, 12:06:15

Hi,

We need more details to understand the problem.
When are you saying "my selection is not saved into the queue setup" are you telling that checkboxes associated to agents in the queue member list are not saved as expected?
What browser are you using?
Did you tryed to flush the browser cache?

Thanks.

Title: Re: Agent not getting added to the selected queue
Post by: sibertron on January 03, 2011, 18:14:41

I am using Google Chrome v-8.0.552.224. As suggested I cleared the cache and tried adding the agents again but the issue still persists. Please advice.

Title: Re: Agent not getting added to the selected queue
Post by: sibertron on January 03, 2011, 18:17:00

For the question "When are you saying "my selection is not saved into the queue setup" are you telling that checkboxes associated to agents in the queue member list are not saved as expected?"

Yes that is the problem.

Title: Re: Agent not getting added to the selected queue
Post by: o.polterauer on January 05, 2011, 19:34:46

maybe this is the same problem I am having.

What is your userid for the sip accounts? Is there a "-" somewhere?

Oliver

Title: Re: Agent not getting added to the selected queue
Post by: QueueMetrics on January 10, 2011, 13:45:45

Quote from: sibertron on January 03, 2011, 18:17:00

For the question "When are you saying "my selection is not saved into the queue setup" are you telling that checkboxes associated to agents in the queue member list are not saved as expected?"

Yes that is the problem.

Can you post a screenshot? I just tried with Chrome 8.0.552.224 and it works like a charm.