QueueMetrics > Running QueueMetrics

Customizing reports with the abandoned calls parameter

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illailla:
Hi,
I am looking for customizing the reports to not taking into account abandoned calls that were abandoned before the first 5 seconds of a call. These 5 seconds is the time that a call takes to start ringing an agent's extension, so we do not want blame the agents for calls that they couldn't even hear. I have not found anything similar on the forum.

Thanks in advance,
Toni.

mirkox:
Hi illailla,

go to the "Run custom report" page; from there you can use a lot of filters, included a minimum wait time.

Mirko

illailla:
Thanks, that works. It never occurred to me.

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