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phantom ABANDON calls!

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tank30:
Hello,
  I am getting weird phantom calls with disconnection "Abandon" and "*"  as caller.



from the queue log i found the below:

1233144264|1233144140.2005|SalesQueue|Agent/1015|COMPLETEAGENT|10|57|1
1233144304|1233144089.1998|SalesQueue|Agent/1009|COMPLETECALLER|7|179|1
1233144314|1233144302.2038|ReceptionQueueGR|NONE|ENTERQUEUE||22740223
1233144318|1233144302.2038|ReceptionQueueGR|SIP/334|CONNECT|4|1233144314.2039
1233144322|1233144288.2037|TechSupportQueue|NONE|ENTERQUEUE||99826624
1233144330|1233144288.2037|TechSupportQueue|Agent/1007|CONNECT|8|1233144322.2043
1233144376|1233144302.2038|ReceptionQueueGR|SIP/334|TRANSFER|s|macro-tl-userexten-base|4|58
1233144488|1233144475.2058|ReceptionQueueGR|NONE|ENTERQUEUE||Unavailable
1233144493|1233144475.2058|ReceptionQueueGR|SIP/334|CONNECT|5|1233144488.2059
1233144542|1233144496.2060|SalesQueue|NONE|ENTERQUEUE||99102821
1233144555|1233144496.2060|SalesQueue|Agent/1009|ABANDON|1|1|13
1233144555|1233144496.2060|SalesQueue|NONE|ABANDON|1|1|13
1233144572|1233144475.2058|ReceptionQueueGR|SIP/334|COMPLETEAGENT|5|79|1
1233144649|1233144613.2082|SalesQueue|NONE|ENTERQUEUE||22813888
1233144659|1233144613.2082|SalesQueue|Agent/1015|CONNECT|10|1233144649.2086
1233144674|1233144615.2083|SalesQueue|NONE|ENTERQUEUE||22882600
1233144682|1233144615.2083|SalesQueue|Agent/1009|CONNECT|8|1233144674.2091
1233144783|1233144288.2037|TechSupportQueue|Agent/1007|COMPLETECALLER|8|453|1
1233144802|1233144615.2083|SalesQueue|Agent/1009|COMPLETECALLER|8|120|1
1233143781|1233143760.1978|Outbound|Agent/1014|CONNECT|21|


Any ideas?
thanks,
KM

QueueMetrics:
The log for this call is incorrect.

1233144542|1233144496.2060|SalesQueue|NONE|ENTERQUEUE||99102821
1233144555|1233144496.2060|SalesQueue|Agent/1009|ABANDON|1|1|13
1233144555|1233144496.2060|SalesQueue|NONE|ABANDON|1|1|13

The third row should NOT be there. Which version of Asterisk are you running?

tank30:
Hi,
  I am using 1.4.22.

QueueMetrics:
This looks like a problem with Asterisk to me.
Any idea why this may happen? are you using maybe RINGALL logic? I see this just happens every once in a while....

tank30:
I am using ring strategy random and my Agents are not dynamic.


 

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