QueueMetrics > Running QueueMetrics
Accessing specific reports without entering username/password
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WRP:
Is it possible to view certain reports in Queuemetrics without having to log in? If not, is there an easy way to POST a username and password when trying to fetch a URL?
We are developing a web frontend for our call center agents and we'd like to have a link that will pull up a queuemetrics report when clicked. We want to avoid them having to log in separately and going through the whole process to get it going.
Ideas?
Thanks!
QueueMetrics:
You can do three things:
1. post default credentials and have users use these
2. make a POST request that overrides the first page (I think it might work but I have to check)
3. create a PHP front-end that will make a query to QM and display stats coming up from QM; in this case your users would not need to interact with the main QM app.
WRP:
Thanks for the response. Can you elaborate on #1 and #2?
QueueMetrics:
#1. You tell your users to login as "guest" password "guest", and create a limited user "guest" on your QM instance. As you can change the text on the
QM homepage, they would simply know what's going on.
#2. You create an auto-post form that will simulate a user logfgin in in QM by acting as-if the home page when you enter credentials.
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