QueueMetrics > Running QueueMetrics

Add attempts in details unanswered calls report

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cesar.bonilla:
Hi,

On Details of Unanswered calls report, Is possible add the attempts for every agent?

For example,

Asterisk Call ID:       1306247573.198254
Date and time:       05/24 - 09:32:54
Queue:       INBOUND-Queue [700]
Caller ID:       15221890
Handled by:       -
Duration:       -
Waiting time:       40 sec.
Original position       # 1
Disconnection cause:       Caller abandon
Transferred to:       -
Attempts:       0
Stints:       1
URL:       
Status code:       
Srv       
DNIS       
IVR selection
   
RINGNOANSWER    Local/636@from-internal   20 sec.
RINGNOANSWER    Local/630@from-internal   20 sec.

Thanks,

QueueMetrics:
At the moment Qm does not keep a list of attempts per call, but just a total. This is because doing so would make QM use way more memory.

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