it is normal this behavior?

QueueMetrics > Running QueueMetrics

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emel_punk:
Hi guys it is me again.

I am having some issue with blind transfer calls, they appear as unanswered in QM reports and the register into queue_log it is like:

+------------+-----------------+-------+------------------+----------------+-------+-----------------+------------------+---------------------------------
| time_id | call_id | queue | agent | verb | data1 | data2 | unique_row_count |
+------------+-----------------+-------+------------------+----------------+-------+-----------------+------------------+---------------------------------
| 1309532916 | 1309532885.6256 | 800 | NONE | ENTERQUEUE | | 16827127 | 1 |
| 1309532936 | 1309532885.6256 | 800 | Agent/1014237515 | CONNECT | 20 | 1309532934.6340 | 3 |
| 1309532959 | 1309532885.6256 | 5261 | Agent/79955469 | CALLOUTBOUND | | 16827127 | 3 |
| 1309532975 | 1309532885.6256 | 5261 | Agent/79955469 | CONNECT | | 1309532885.6256 | 1 |
| 1309532991 | 1309532885.6256 | 5261 | Agent/79955469 | COMPLETECALLER | 16 | 16 | 2 |
+------------+-----------------+-------+------------------+----------------+-------+-----------------+------------------+----------------------------------

the call is answered by agent 1014237515 and then blindtransfered to 79955469 . which is on queue 5261 and Agent 79955469 its on a extension.

it is ok what is registered o queue_log or something is missing?

???

marcos:
Hi.

I've filled a bug (#1352) in our bug tracker. It will be evaluated by our technical staff as soon as possible.

Thank you for your feedback

Best regards,
Marco Signorini.

QueueMetrics:
I'd say that the blind transfer appears nowhere in the log, so there is no way for Qm to report it.

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