QueueMetrics > Outbound and QueueMetrics

Exclude an external number from reporting

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Benjamin Bender:
Hello,

is there a way to exlude an specific external number from reporting?

The problem is: If one of our agents transfers an outbound call to another external number, the talktime from this call will be added to the agents talktime and appears in Queuemetrics.

The external number is always the same, so I thought the best way to solve this, is to exclude this external number from reporting.

What do you think?

We are using Queuemetrics 1.4.7.1 in our company.

Best Regards

Benjamin

QueueMetrics:
There is no simple way to do that..... but you can avoid that behavior by using an unattended transfer, so that the talk time stops when the agent transfers the call.
 

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