QueueMetrics > Running QueueMetrics

realtime page agents per queue not displayed

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emel_punk:
EHLO

On the realtime page I cannot watch the correct amount of agents displayed. I already added the agents to the queue but still no luck.  Here is a snapshot.[  it should appear 1 agent or the ones in each queue.

mirkox:
Hi,

does it get any better if you remove the "Agents: Members" filter?

Mirko

emel_punk:
no, it doesn't

mirkox:
How are you logging your agents? Doesn't look like an "add queue member" but an "agent logon"; what happens in queue_log when you log the agents.

Mirko

emel_punk:
It's a Vicidial server(Qm is on a different server), the VICIserver is logging  it to queue_log table on mysql on QM. The rest is working OK but the reported incident here

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