QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: wmeger on January 11, 2012, 11:32:19

Title: RT - disable sound alarms (yellow/red)
Post by: wmeger on January 11, 2012, 11:32:19

Hi,

Q1.  It is to possible to disable sound alarm (red,yellow) on RT page, when the call was received by the agent? (and how to :)

Title: Re: RT - disable sound alarms (yellow/red)
Post by: Anthony on January 11, 2012, 11:39:38

The default Real-time page that ships with QueueMetrics will play sounds when yellow or red alarms are triggered.
The sounds played, or whether to play any, are controlled by a couple of system properties in the configuration.properties file:

sound.yellowAlarm=http://myserver/audioYellow.wav
sound.redAlarm=http://myserver/audioRed.wav

If you want to turn them off completely, just set them to blank.

Title: Re: RT - disable sound alarms (yellow/red)
Post by: wmeger on January 11, 2012, 12:31:52

Hi,

I want to (ONLY) disable alarms only for calls that are answered (the call is in progress)

Title: Re: RT - disable sound alarms (yellow/red)
Post by: QueueMetrics on January 18, 2012, 18:25:43

You can edit which alarms you want  on the queue definition.
Audio can be enabled or disabled only system-wide.