QueueMetrics > General Asterisk configuration

Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

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torontob:
Hello,

It has proven that the refresh ring every 5 seconds on the wallboard is annoying to our agents as many of them complain about it. However, we want to keep the RED ALARM ring there. How can we get rid of the refresh beep?

Thanks

QueueMetrics:
See here: http://queuemetrics.com/faq.jsp#faq-056-audio

torontob:
Thanks. Genius :-)

torontob:
I have one last question on the rings and alarms.

If our WAIT time goes into RED because a call is waiting too long then the ALARM starts ringing which is great.
However, if that call is picked up really late but IT IS PICKED NOW the ALARM ring still continues. That is NOT good :-(

Our supervisor can see the WAIT in RED and can talk to agents to get their act straight but there is no need for the ALARM to keep going once the call was picked up. Which setting can I change to get this working - I don't want to blank the ALARM as we like the ALARM like I mentioned in the second line of this post.

Thanks

QueueMetrics:
Try setting realtime.waitAlarmOnLiveCalls=false

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