QueueMetrics > Outbound and QueueMetrics

Transfer outbound call on real-time page

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Stephenv:
Hi

It appears I can't initiate a transfer on an outbound call from the real-time page. The option is just not available.
The option is available on inbound calls.

See attached screenshots.
Inbound call:

Outbound call:


Why would the transfer option not be available on an outbound call?

mirkox:
Hi Stephenv,

at the moment this feature is not supported but we plan to add it in the future.

Kind Regards
Mirko

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