QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: sbingram on April 01, 2014, 20:01:32

Title: limit selection list for outbound queues in agent panel
Post by: sbingram on April 01, 2014, 20:01:32

When making an outbound call via the agent panel, all outbound queues are listed regardless whether the agent is assigned to those queues or not. Is there a way to limit the list to only those outbound queues that the agent is assigned to?

Title: Re: limit selection list for outbound queues in agent panel
Post by: mirkox on April 02, 2014, 09:34:04

Hello,

you can assign a custom security key to each queue.
The queue will be visible only to the agents that have that key in their security keys.

Kind Regards
Mirko

Title: Re: limit selection list for outbound queues in agent panel
Post by: Kasawayakyo on June 29, 2015, 10:08:51

You can take out an object or purpose of use