QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gopal2k on June 04, 2014, 18:24:23

Title: Wrap Up Time
Post by: gopal2k on June 04, 2014, 18:24:23

I have configured the wrapup seconds for a queue as 30 seconds both in Asterisk and Queuemetrics, but when there is a call waiting, the call hits the agent within 30 seconds.

Wrap up time, is after successful call hangup, the agent will be part of the queue after 30 seconds right?

Please correct me if am wrong.

Regards

Title: Re: Wrap Up Time
Post by: gopal2k on June 04, 2014, 18:45:30

I added a parameter joinempty = wrapup in queues.conf, let me check this time.

Thanks.

Title: Re: Wrap Up Time
Post by: gopal2k on June 06, 2014, 01:21:26

No its not taking effect.  When a successful call is disconnected there is a immediate call to the same agent even though the wrap up is configured.  Anyways to handle this?

Regards

Title: Re: Wrap Up Time
Post by: mirkox on June 10, 2014, 10:38:39

Hi,

are you sure that the call is not coming from another queue?

Mirko

Title: Re: Wrap Up Time
Post by: gopal2k on June 11, 2014, 08:12:17

Yes, the issue is this, because the same agent is part of three queue, and in all the three queues we have the wrapup time. So may be i have to use this path - https://issues.asterisk.org/jira/browse/ASTERISK-22189

Thanks.