QueueMetrics > General Asterisk configuration

Enabling Agent's page action

(1/3) > >>

Mlib:
Hello, where is located the callfile.actionname.enabled=true ? the one that is used to enable the agent's page.

QueueMetrics:
In the configuration.properties file that is under the system directory (you can find that in QM 1.4.4. by going to the Licence page).

On most unix systems you can find it by:


--- Code: ---updatedb
locate configuration.properties

--- End code ---

Mlib:
There is no callfile.actionname.enabled=true or false in the configuration.properties. I only find this:

callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics

callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

callfile.calloutcome.enabled=true
callfile.calloutcome.channel=Local/12@queuemetrics/n
callfile.calloutcome.extension=10
callfile.calloutcome.context=queuemetrics

callfile.agentlogin.enabled=true
callfile.agentlogin.channel=Local/20@queuemetrics/n
callfile.agentlogin.extension=10
callfile.agentlogin.context=queuemetrics

callfile.agentlogoff.enabled=true
callfile.agentlogoff.channel=Local/21@queuemetrics/n
callfile.agentlogoff.extension=10
callfile.agentlogoff.context=queuemetrics

callfile.agentpause.enabled=true
callfile.agentpause.channel=Local/22@queuemetrics/n
callfile.agentpause.extension=10
callfile.agentpause.context=queuemetrics

callfile.agentunpause.enabled=true
callfile.agentunpause.channel=Local/23@queuemetrics/n
callfile.agentunpause.extension=10
callfile.agentunpause.context=queuemetrics

QueueMetrics:

--- Quote from: Mlib on June 30, 2008, 20:09:08 ---There is no callfile.actionname.enabled=true or false in the configuration.properties. I only find this:

callfile.outmonitoring.enabled=true

callfile.agentdial.enabled=true

callfile.calloutcome.enabled=true

callfile.agentlogin.enabled=true

callfile.agentlogoff.enabled=true

callfile.agentpause.enabled=true

callfile.agentunpause.enabled=true

--- End quote ---

That's them - actionname is a placeholder for the actual action you want to enable or disable.

Mlib:
Thank you , so I want to use the agent page, to log on, log out, go to pause, I need to have all this features enabled? And what else?

I'm questioning that because I have already set my agents dinamically using agentcallbacklogin application, but with this I think that I only can get the agent log in and log out.

Navigation

[0] Message Index

[#] Next page