Improving QueueMetrics

Topics

<< < (10/11) > >>

[1] Queues timeouts report

[2] Peak/Average queue length

[3] Report of the unanswer calls per hour

[4] Show Pause Reason on Realtime page

[5] Agent Calls Per Day?

[6] Agent Functions on Realtime View page

[7] Converting time in 1 single unit

[8] Report based on call duration

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