QueueMetrics > Running QueueMetrics

Agent's couldn't get calls

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QueueMetrics:
 ;D

Richarddb:
Today it happened again, there were available agents but they couldn't receive the calls. There were even 2 calls waiting in the queue for 3 minutes. After logging off and on they could receive the calls again. Nobody was really inactive for a long period, and before we could answer calls so it's really strange.

QueueMetrics:
The ACD part is all in Asterisk w/o help of QM, so something went wrong there.

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