QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: Red_Devil99 on October 04, 2011, 17:42:50

Title: Agent pause duration displayed
Post by: Red_Devil99 on October 04, 2011, 17:42:50

Hi,

Does anyone know how to enable the agent to see how long he/she has been on pause? (in the Agent screen)
ie. allow an agent to see their pause duration.

Operating system: SuSE Linux Enterprise Server 10
QueueMetrics version: 1.6.0.2
Asterisk version: 1.4.23.2

Title: Re: Agent pause duration displayed
Post by: QueueMetrics on October 06, 2011, 12:33:25

You see the start time of the pause in the RT screen.

Title: Re: Agent pause duration displayed
Post by: Red_Devil99 on November 09, 2011, 10:58:22

Thank you.
As indicated I would like to know if it is possible to have it displayed in the Agent screen/page (Not RT screen).
...so the agent knows how long they have been on pause.

In our setup the agents do not have access to the realtime page.

Title: Re: Agent pause duration displayed
Post by: Anthony on November 09, 2011, 12:06:45

Hi,

this feature is not currently available in QueueMetrics, but can be customized on request.

Title: Re: Agent pause duration displayed
Post by: Red_Devil99 on November 29, 2011, 09:32:08

How do I go about doing this?

Title: Re: Agent pause duration displayed
Post by: Anthony on November 29, 2011, 10:25:59

Just send us an email as explained in  http://www.queuemetrics.com/contact.jsp detailing your exact requirements.  :)