QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: zodimo on March 29, 2011, 06:47:14

Title: Queuemetrics logic around pause and unpause of queuemembers
Post by: zodimo on March 29, 2011, 06:47:14

Problem related to specific to scenario below. No other problems experienced.

Scenario:
Agent logged in but not receiving calls.

Problem identification:
Agent paused and then logged off. When Agent login again the Pause will reflect in asterisk but not in queuemetrics.
Thus giving false positive.

Cause:
Queuemetrics logic not aligned with Asterisk logic.

Title: Re: Queuemetrics logic around pause and unpause of queuemembers
Post by: QueueMetrics on March 30, 2011, 16:57:30

This is a user-configurable behavior, as some (older but still in use) versions of Asterisk persist the paused state across logins, while newer ones don't.

Try setting:

Quote

default.alwaysLogonUnpaused=true

and it should fix your issue.

PS. Thanks for the excellent problem report! :)