Qloader + Queuemetrics cant loggin agent.

QueueMetrics > MySQL storage and Qloaderd/Uniloader

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QueueMetrics:
See Using the DbTest Diagnostic Tools on page 175 of the User Manual

akuma:
Ok, just an update, I have resolved the issue with qloader being able to talk to the MySQL database. What we are seeing now is that QM is seeing the queues on Asterisk and when calls come in. However, it is not seeing any agents being logged in through QM. I can have up real-time monitoring and see the queue there and the call on hold for that queue, and no agents available. I can log-in on another browser with the agent that I created and join that agent to the queue. Unfortunately QM does not add the agent to that queue, even though it said that the requested action was performed.

For the connection tester, it shows calls coming in, and the queues that they are going to, however it doesn't show any agents listed. This is the same data that I see when looking at the MySQL database.

akuma:
I went ahead and ran an AMI test and this was the information it returned:

    AMI URL: tcp:queuemetrics:javadude@172.20.0.11:5038
ERR   Originate failed. You may miss 'originate' privilege on Asterisk 1.6+ or you do not have extension 10@queuemetrics
    Not found: 37@queuemetrics
ERR   callfile.agentremovemember_ht not found Local/37@queuemetrics/n / 10@queuemetrics
    Not found: 35@queuemetrics
ERR   callfile.agentaddmember_ht not found Local/35@queuemetrics/n / 10@queuemetrics
    Skipping check for $EM@from-internal
    Not found: 11@queuemetrics
ERR   callfile.monitoring not found Local/$EM@from-internal/n / 11@queuemetrics
    Skipping check for $EM@from-internal
    Not found: 28@queuemetrics
ERR   callfile.customdial not found Local/$EM@from-internal/n / 28@queuemetrics
    Not found: 33@queuemetrics
ERR   callfile.agentunpause_ht not found Local/33@queuemetrics/n / 10@queuemetrics
    Skipping check for $EM@from-internal
    Not found: 14@queuemetrics
ERR   callfile.outmonitoring not found Local/$EM@from-internal/n / 14@queuemetrics
    Not found: 23@queuemetrics
ERR   callfile.agentunpause not found Local/23@queuemetrics/n / 10@queuemetrics
    Not found: 32@queuemetrics
ERR   callfile.agentpause_ht not found Local/32@queuemetrics/n / 10@queuemetrics
    Not found: 12@queuemetrics
ERR   callfile.calloutcome not found Local/12@queuemetrics/n / 10@queuemetrics
    Not found: 25@queuemetrics
ERR   callfile.agentaddmember not found Local/25@queuemetrics/n / 10@queuemetrics
    Not found: 27@queuemetrics
ERR   callfile.agentremovemember not found Local/27@queuemetrics/n / 10@queuemetrics
    Not found: 22@queuemetrics
ERR   callfile.agentpause not found Local/22@queuemetrics/n / 10@queuemetrics
    Not found: 10@queuemetrics
ERR   callfile.transfercall not found Local/10@queuemetrics/n / 31@queuemetrics
OK   Asterisk dialog was OK
    AMI Dialog took 9905 ms

akuma:
Here is the information from the DB connection tester:

01/16 - 12:19:20   1358360360   NONE   NONE   NONE   HEARTBEAT
01/16 - 12:04:19   1358359459   NONE   NONE   NONE   HEARTBEAT
01/16 - 11:40:42   1358358042   NONE   NONE   NONE   HEARTBEAT
01/16 - 10:48:26   1358354906   1358354903.9   999   NONE   ABANDON   1   1   3
01/16 - 10:48:23   1358354903   1358354903.9   999   NONE   DID   254299****
01/16 - 10:48:23   1358354903   1358354903.9   999   NONE   ENTERQUEUE       254227****   1
01/16 - 10:28:02   1358353682   1358353665.8   999   NONE   ABANDON   1   1   17
01/16 - 10:27:45   1358353665   1358353665.8   999   NONE   DID   254299****
01/16 - 10:27:45   1358353665   1358353665.8   999   NONE   ENTERQUEUE       254227****   1
01/16 - 10:23:02   1358353382   1358353350.7   999   NONE   ABANDON   1   1   32
01/16 - 10:22:30   1358353350   1358353350.7   999   NONE   DID   254299****
01/16 - 10:22:30   1358353350   1358353350.7   999   NONE   ENTERQUEUE       254227****   1
01/16 - 10:21:49   1358353309   1358353286.6   999   NONE   ABANDON   1   1   22
01/16 - 10:21:27   1358353287   1358353286.6   999   NONE   DID   254299****
01/16 - 10:21:27   1358353287   1358353286.6   999   NONE   ENTERQUEUE       254227****   1
01/16 - 09:48:28   1358351308   1358351184.5   999   NONE   ABANDON   1   1   124
01/16 - 09:46:24   1358351184   1358351184.5   999   NONE   DID   254299****
01/16 - 09:46:24   1358351184   1358351184.5   999   NONE   ENTERQUEUE       512284****   1
01/16 - 09:46:19   1358351179   NONE   NONE   NONE   CONFIGRELOAD
01/16 - 09:45:46   1358351146   NONE   NONE   NONE   CONFIGRELOAD
01/16 - 09:45:05   1358351105   NONE   NONE   NONE   CONFIGRELOAD
01/16 - 09:44:56   1358351096   NONE   NONE   NONE   CONFIGRELOAD
01/16 - 09:43:57   1358351037   NONE   NONE   NONE   QUEUESTART
01/16 - 09:43:57   1358351037   NONE   NONE   NONE   CONFIGRELOAD
01/16 - 08:03:37   1358345017   NONE   NONE   NONE   CONFIGRELOAD
01/16 - 04:02:13   1358330533   NONE   NONE   NONE   QUEUESTART
01/16 - 04:02:13   1358330533   NONE   NONE   NONE   CONFIGRELOAD

QueueMetrics:

--- Quote from: akuma on January 16, 2013, 19:25:50 ---I went ahead and ran an AMI test and this was the information it returned:

    AMI URL: tcp:queuemetrics:javadude@172.20.0.11:5038
ERR   Originate failed. You may miss 'originate' privilege on Asterisk 1.6+ or you do not have extension 10@queuemetrics
    Not found: 37@queuemetrics
OK   Asterisk dialog was OK
    AMI Dialog took 9905 ms

--- End quote ---

I guess you did not include the extensions_queuemetrics dialplan?

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