QueueMetrics > Improving QueueMetrics

Deletes agents remain in Queue Detail screen

(1/1)

scratchspace:
Version 1.5.5

In the Cfg Queues -> Queue Details screen, previous agents remain listed. It appears these are not deleted from the code_possibili table in MySQL. Looks like a but to me.

Chris

QueueMetrics:
Yes this is true - when you remove them and save them, they disappear.
This is actually a bug and we track that with ID #988

marcos:
Hello.

The problem was already reported and it's fixed. It will be public on next coming 1.6.0 QueueMetrics release.

If an agent is removed and there are queues containing it, now the queues are marked in red in the queue list configuration page. The invalid agents are then marked in red when the queue is edited.
The user should edit the agents associated to the red-marked queue then save it again in order to solve the problem.

Navigation

[0] Message Index