QueueMetrics > QueueMetrics installation

QM 12 issues

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jucha:
Hi.
1. subques altered in name of Queue (queue alias name)


Vr 12
Cola   Llamante   Ingresado   Esperando   Duración Agente   Server   
  qTest  2172 09:29:17  0:21 14:34 Carlos Tejada Martinez (103)     

Vr 1.7
Cola   Llamante   Ingresado   Esperando   Duración Agente   Server   
  qTest-2104  2172 09:29:17  0:21 14:34 Carlos Tejada Martinez (103)     

2. Agents report java error out index.

QueueMetrics:
Please explain what this means - I am not sure I understand you.

jucha:
i have subqueue.
in realtime vr 12 show queue 'qTest'  and vr. 1.7 show 'qTest-2904'.

I have 70 agents, and vr 12 failed to show agents detail report. index out. vr. 1.7 works good.
I back to vr .1.7 so i do not have imagen of error. I can to stop callcenter activity.

QueueMetrics:
Most likley there is a difference in system configuration, as there were no changes in the subqueue system....

jucha:
Hi.

I can not use vr 12, because its a problem the Queue name presentation.
vr 12 show 'qTest'  and vr. 1.7 show 'qTest-2904'.

I am working with 1.7.0.2 good.

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