QueueMetrics > Running QueueMetrics

VNC with dynamic Agents

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Bryon.Catlett:
Hi I am running QM 1.5.1.  I am wondering how you would be able to use the VNC feature for our training and QA staff with dynamic agents.  I am not sure what other info you may need.

QueueMetrics:
You should basically update the Asterisk dialplan so that when an agent logs on, the VNC field of the "agenti_noti" table in QM is updated to his currect location. This should not be too hard to do....

Bryon.Catlett:
Thank you so much.  So simple when I hear it that way!!!

QueueMetrics:
 ;)

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