QueueMetrics > General Asterisk configuration

Can we mute the Refresh beep for Wallboard without effecting the Alarm Ring?

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torontob:
Setting that to False sets the Wait to not be monitored at all. We still want it to stay RED but just don't ring the ALARM.

Is there anyway we can have RED ringer specific to Wait AFTER call is picked to BLANK.
We still want to keep the RED ringer during Wait time to alert us with the ringer.wav

Setting the option you mentioned to false works fine except for after the call is picked up it sets the WAIT field to white rather than keeping it RED. It would be good to keep it RED but just don't use the ringer.wav since the call is picked up now.

Thanks

QueueMetrics:
No at the moment this is the closest approximation :)

torontob:
Is this in the works?

Can you enter it as a useful feature to be added?

Because why keep ringing if a call picked up? It only confuses the Supervisor on site. Am I right?

Thanks

QueueMetrics:
That's because if you have a red cell, you get a ring sound (basically). That's why there is a workaround but it disables the cell.

trymes:
I would also agree that having the sound active other than when the call is waiting would be annoying at the least. That call could go on for 10+ minutes!

Can y'all confirm what the proper method is to disable the "ding-dong" on page reload? Should I comment out the line for yellow alarm, or is that sound file also played on some other occasion?

Tom

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