QueueMetrics > Running QueueMetrics

Detail of unanswered call report

(1/1)

melliott:
I am looking for an explanation of the "disconnection" field on this report. Specifically explaining what qualifies a call as "timeout" or "unanswered yet". I have alot of unanswered yet that I can not account for.

QueueMetrics:
"Unanswered yet" is a call that appears to be queued and not answered at the time the report is run. If they are a lot, this means that Asterisk is losing events and not tracking call status the way it's supposed to (rare but happens).

"Timeout" is a call that has been waiting in queue more than the allowed wait time and so was "discharged" from the ACD system.

Navigation

[0] Message Index