QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: eschurke on September 09, 2009, 03:33:09

Title: Question about subque report presentation
Post by: eschurke on September 09, 2009, 03:33:09

We're now setup for subqueue's and it works great.  The only issue is when we run a report on the entire queue (ex: 999.*), it lists all the DIDs in that queue under the top header for "Atomic queue(s) considered:".  We have hundreds of DIDs on these queues so it pushes the graph for calls answered vs. calls taken and the total calls figure waaaay off to the right.

Is there a way to fix that?

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 10, 2009, 10:28:05

can you post a screen shot?

Title: Re: Question about subque report presentation
Post by: eschurke on September 10, 2009, 19:19:13

Not a problem  ...  but how do I do that?  I don't see the option to submit attachments.

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 15, 2009, 09:13:23

See http://forum.queuemetrics.com/index.php?topic=243.0

Title: Re: Question about subque report presentation
Post by: eschurke on September 15, 2009, 21:58:27

OK - here's a screenshot of the top panel and what it looks like:

http://img179.imageshack.us/img179/81/screenhunter60.jpg

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 16, 2009, 22:27:48

I would turn off queue name expansion - set:

Code: [Select]

default.showQueueComposition=false
This way you will only see the "main" queue name.

Title: Re: Question about subque report presentation
Post by: eschurke on September 16, 2009, 22:35:03

I noticed that setting and did try it.  We still have the same issue.  But we used to get 2 rows with queue names, now we get just that one long one.

In the screen snippit I posted, the queue is defined with:

991.*|992.*|993.*|994.*|996.*|997.*|999.*


If I turn that setting back to true then it looks like this: http://img27.imageshack.us/img27/3573/screenhunter68.jpg

But when set to false it looks like the image posted above.

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 21, 2009, 12:49:36

One questions: are atomic simple queues defined in QM at all?

Title: Re: Question about subque report presentation
Post by: eschurke on September 21, 2009, 15:19:59

 ??? ummm, I don't know.   :)

What are atomic simple queues?  :)

Title: Re: Question about subque report presentation
Post by: eschurke on September 21, 2009, 15:31:06

OK - I just checked the manual and found that

Atomic queue: a queue that matches one-to-one to an underlying Asterisk queue.

After configuring the sub queues, we ran the auto config and it created queues for each atomic simple queue.  For example, queue 993 was created like 993.993.

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 22, 2009, 17:00:19

One last thing: how is it defined the queue that you are monitoring? that is, can you post a screen-shot of your Queue editor where the queue you select is shown?

Title: Re: Question about subque report presentation
Post by: eschurke on September 25, 2009, 20:55:28

That particular queue is defined like this:

http://img182.imageshack.us/img182/879/screenhunter76.jpg

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 28, 2009, 17:06:39

So if you toggle on "All queues" / "Active queues" in the RT page nothing changes?
Maybe it's a bug linked to the subqueue expansion.
If you please confirm it's so, I'll set up a Bugzilla issue.

Title: Re: Question about subque report presentation
Post by: eschurke on September 28, 2009, 17:58:12

We're not using 'RT' because our own in-house app is better suited for our needs.  We get the expansion when running a queue report.

Title: Re: Question about subque report presentation
Post by: QueueMetrics on September 29, 2009, 09:01:23

RT = RealTime page, not RequestTracker.

Title: Re: Question about subque report presentation
Post by: eschurke on September 29, 2009, 15:55:33

RT=Realtime... that's what I thought you meant.  The realtime page is the 'activity display' of QueueMetrics, right?  I'm not sure what RequestTracker is...   :)

We have an in-house app that's similar to iSymphony but an improved version that's ajax based and better suited to our needs with q-time displayed, call color highlights, drag and drop calls, etc.

I did load the RT page and toggled modes as you suggested but changes to the realtime page didn't seem to affect the Queue Report that I was running.