QueueMetrics > General Asterisk configuration

Live call Monitoring

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Tunstall:
Hi

I have been trialling the live queue monitor.  I follow the steps and receive a call onto the extention I want to monitor from, however I only receive the audio from the caller and I do not hear anything from the agent end.  I am not sure if this is how it is with Queuemetrics or if I am missing something. Is there anyway I can live listen to both sides of the conversation.

I am still finding my way around Elastix and Queuemetrics so please be patient and provide details on how to ;D

QueueMetrics:
It quite depends on the version of Asterisk you are using.... you can usually reger to a channel using differnt names (e.g. Agent/100, Local/100@from-internal, SIP/100...) so it's a matter of finding out which one works best with your Asterisk.

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