QueueMetrics > Improving QueueMetrics

Report based on call duration

(1/1)

David:
It would be very usefull to be able to produce reports based on the call duration. For example, being able to filter all the call that were more than 30 sec long by agent/ by queue

QueueMetrics:
Nice idea - we are adding it to the ideas log. :) Anybody else has ideas on how to make this?

chaag:
That would be very useful.

chaag:
To see this info now:
open a report > Answered Tab > Report details answered calls (at bottom) and then sort on duration.

Not exactly the report you wanted, but it would be easy to open this report in excel and get exactly what you want.

Just a thought

QueueMetrics:
Nice solution. +1 karma from me :)

Navigation

[0] Message Index