QueueMetrics > Running QueueMetrics

double queue?

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mudcow007:
hello all

we have successfully (with help!) configured an inbound and outbound queue through Queuemetrics. but we are getting an issure of a repeated queue in the "realtime monitoring screen" heres a screen dump thanks

QueueMetrics:
It looks like a bug, can you post your queue definition for the "double" queue, and for each queue separately? You can post screenshots of the config pages.

mudcow007:
[Liv]
musiconhold = default
announce = liverpool-queue  ;Plays a file to the agent when a call comes from the queue
context=Queuevoicemail
strategy = rrmemory      
timeout = 6         
retry = 6          
wrapuptime = 20           
maxlen = 0              
joinempty = no           
memberdelay = 1          
call-limit=1
announce-frequency = 0
announce-holdtime = yes
member => agent/777   ;tester
member => agent/1210   ;Chrissy
member => agent/1200   ;Collette
member => agent/1220   ;Ann J
member => agent/1230   ;Tina
member => agent/1260   ;Jill
member => agent/1310   ;Ann G
member => agent/1320   ;Viv
;member => agent/1330   ;John

[Out]
musiconhold = default
announce = liverpool-queue 
context=Queuevoicemail
strategy = rrmemory       
timeout = 5          
retry = 5          
wrapuptime = 30           
maxlen = 0              
joinempty = no           
memberdelay = 1          
call-limit=1
announce-frequency = 0
announce-holdtime = yes
member => agent/809   ;tester

QueueMetrics:
Sorry - I meant: can you post the QM screenshots where you define taht queues?

Also: can you try having all the queue names (both in Asterisk and in QM) being set as lowercase?

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